Knapton’s Support Hub

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Childline is always there to help anyone under 19 in the UK with any issue they’re going through.
You can talk about anything, anytime, whether it’s something big or small, our trained counsellors are here to support you.
Childline is free, confidential and available anytime, day or night

You can talk to Childline whatever way feels best for you
 ●  by calling 0800 1111
 ●  by email
 ●  through 1-2-1 counsellor chat

Childline – what happens next

MIND – what we do

MIND logo

MIND’s Crisis Services links page
Clicking the logo above will take you to MIND‘s Crisis Links web page.  It provides hundreds of links to a huge range of mental health crisis services, explaining what are available, how they can help and when to access them.

MIND is a leading mental health charity which provides advice and support to empower anyone experiencing a mental health problem and it campaigns to improve services and raise awareness.   You can visit MIND‘s Norfolk and Waveney website here.

Instant access to free, expert housing advice online

Shelter Poster icon

If you are experiencing homelessness or housing issues, you can find a wealth of comprehensive information on Shelter’s website.

Click on the YouTube link for more information, or on a link below to go direct to your issue.

Homelessness  |  Private renting |  Eviction

Tenancy deposits  |  Repairs  | Council housing

Benefits & money problems  |  Mortgage repossession

You can access tools and letter templates to assist with next actions and Shelter are continuously creating new content to meet needs

The Knapton Angels

Due to the recent resurgence of the Covid virus and with winter fast approaching, the Parish Council have confirmed that the Knapton Angels will continue to be available to all residents within the parish to ensure that everyone gets the help and support they need, when they need it

Click anywhere on this panel to go to our Knapton Angels web page

Silent Solution calls to the Police

Did you know that if you ever found yourself in a situation where speaking or even making a sound could put your life in danger,
you can contact the Police by simply pressing two buttons on your mobile phone keypad?

The ’55’ Silent Solution protocol is a national Police initiative that enables a 999 mobile caller who is too scared to make a noise to press 55 when prompted to inform police they are in a genuine emergency.

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Only 0.9% of silent calls are intentional and the system filters out accidental or hoax silent 999 calls by detecting background noise, such as taps on the phone, and will then prompt the caller to press 55 if they need help from officers.

Note that the ’55’ Silent Solution does not apply to 999 calls made from a landline.

If you dial 999 from a mobile…
…the call operator will ask you which emergency service you need.  If the line remains silent, the operator may ask you a series of questions and suggest that you tap the handset, cough or make a noise by way of response. If you remain silent and if the call operator cannot decide whether an emergency service is needed, they will forward your call to the ‘Silent Solution’ system.   You will then hear an automated police message that lasts approximately 20 seconds and begins with ‘you are through to the police…’   The message will request that you press 55 to be put through to the Police.
► If you press 55 – your call will be transferred to your local police force, where a call handler will try to communicate with you by asking simple ‘yes’ or ‘no’ questions. If you are not able to speak, listen carefully to the questions and instructions from the call handler so they can assess your call and arrange help if needed.
► If you do not press 55 – your call will be terminated and the police will not be notified of your call

If you dial 999 from a landline…
…and you do not specify the emergency service you require or answer the operator’s questions (only background noise is heard) your call will be connected to a police call handler.

If you replace the handset, your landline may remain connected for 45 seconds in case you pick it up again.   If you pick up again during this 45 seconds and the BT operator is concerned for your safety, your call will be connected to the police.

Unlike a mobile call, information about where you’re calling from should be automatically available to the call handler to help provide a response.

NNDC Warm Home Grants available now

The days are getting shorter and colder as we head into winter and many households will be worrying about putting their heating on.  But help may be at hand as North Norfolk District Council, as part of the Norfolk Warm Homes Consortium, is working closely with Norfolk Warm Homes to identify low-income residents in North Norfolk that may be eligible for energy efficiency works.

If a resident is a homeowner who has a household income of £30,000 or less, less than £50,000 in saving and an EPC of E, F or G they may be eligible for a Home Upgrade Grant (HUG] or Local Authority Grant (LAD3) which are both fully funded grants aimed at supporting low income residents to reduce their energy bills and increase the thermal comfort of their homes through a subsidy towards increasing the energy efficiency of their property.
If the resident is a tenant and they fit in this criteria they may be eligible for a grant that covers up to 65% of the costs.

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Clicking the photo above will take you to the NNDC Warm Home page in a new new window

The measures covered are;

  • Internal wall insulation
  • External wall insulation
  • Loft insulation
  • Cavity wall insulation
  • Roof in roof / flat roof insulation
  • Air source heat pump

…watch the video

Click on the image below to watch a short YouTube video by NNDC’s Energy Officer, Dulcie Walsh about the new Warm Homes Grant

North Norfolk Help Hub

At times, we all need a little help and support dealing with issues or problems in our life that are hurting our physical, mental, social or financial wellbeing and getting help as soon as possible can prevent things from getting worse.

The North Norfolk Help Hub is a partnership of organisations that work together to offer practical support, advice, and guidance.

If you are aged 18 and over and need help or support, you can contact the Health and Communities Team Duty Line to discuss the problems and issues you are experiencing and receive advice and guidance.
by phone: 01263 516353
by email:

If you have housing issues, the Housing Options Team are also part of the North Norfolk Help Hub.
by phone: 01263 513811
by email:

For Council Tax and Housing Benefit Support, contact the Benefits Team:
by phone: 01263 516349
by email:

Wheelie Bins

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If you or a neighbour are elderly or infirm, suffering from a short or long term illness or are disabled, meaning that you are not able to wheel your bin to the edge of your property you can apply for an assisted collection.   This means that the bin crew collects your bin from its normal storage space, takes it to the bin lorry for emptying, and then returns it back to its storage space.
Please note that there must be no other able bodied person living at the property.
You can visit NNDC’s webpage at:
NNDC’s website

If you think this applies to you just contact Serco, who provide the waste bin services for NNDC, and they’ll do the rest.
You can contact Customer Services at Serco by

Opening Hours: Monday to Friday 8am to 6pm; excluding public holidays.