Knapton’s Support Hub
Health & Wellbeing
Help and support to stay healthy
The Covid-19 pandemic and recent industrial action has meant that some operations and procedures have been postponed, leading to understandable concern for those waiting.
The NHS is working hard to get people seen as quickly as possible and you need to be ready…
Good nutrition boosts your immune system and helps you to maintain a healthy weight
Make physical activity part of your daily routine to keep up your health
Look after your health to make sure you’re fit and ready for your treatment
Cutting back on unhealthy habits now is one of the best things you can do to be fit and ready
Ready to Change is a free on-line tool provided by Norfolk County Council that promotes positive healthy change and may be able to help you get to where you want to be.
Whether you’re looking to eat more healthily, lose weight, quit smoking, become more active or even just drink less, Ready to Change can assist you on your journey to better health by helping you to make the small changes needed.
Norfolk County Council offer a range of services and products to assist the elderly to remain in their own home.
Click here to go to their webpage which highlights what they can offer, including;
- Blue Badge application and renewal
A Blue Badge is a parking permit for people who have severe mobility problems caused by on-going and substantial visible or non-visible disabilities. - Support Needs form
You can use this form to help you stay independent - How adult social care works
Find out about the help and guidance available - Contacting the adult social care team
- Help to stay at home
Help and support for you to remain at home - Health and well-being
Help and support for adult and children’s wellbeing
Norfolk County Council can also offer a range of electronic gadgets that can help you to live independently in your own home.
Click the link below to read or download their document which explains what’s available.
Assistive Technology PDF
MIND explains what mental wellbeing means, gives tips to help you take care of your mental wellbeing and provides useful contacts that can help and support you.
Cost of Living
Home & Bills Support
The Covid-19 pandemic and the war in Ukraine has caused many to suffer financial hardship through no fault of their own.
Here is where you can get help and advice if you’re vulnerable and having trouble paying utility bills including energy, water and council tax.
If you’re in debt to your energy supplier, you might be able to get a grant to help pay it off.
The following energy suppliers offer grants to their customers:
- British Gas Energy Trust – apply for a grant on the British Gas Energy Trust website
https://britishgasenergytrust.org.uk/grants-available/ - Ovo Energy Fund – apply for a grant on the Ovo Energy Fund website
https://www.ovoenergy.com/help/debt-and-energy-assistance - E.ON Next Energy Fund – apply for a grant on the E.ON Next Energy Fund website
https://www.eonenergy.com/more-for-your-home/energy-fund.html - EDF Energy Customer Support Fund – apply for a grant on the EDF Energy Customer Support Fund website https://www.edfenergy.com/for-home/help-centre/faq/extra-support-when-you-need-it?steps=23147#chapter-23146-6
- Octopus ‘Octo Assist Fund – apply for a grant on the Octopus website
https://octopus.energy/blog/struggling-to-pay/
If you can’t get a grant from your supplier, check if you can get a grant from the British Gas Energy Trust. These grants are available to anyone – you don’t have to be a British Gas customer.
https://www.citizensadvice.org.uk/consumer/energy/energy-supply/get-help-paying-your-bills/grants-and-benefits-to-help-you-pay-your-energy-bills/
At times, we all need a little help and support dealing with issues or problems in our life that are hurting our physical, mental, social or financial wellbeing and getting help as soon as possible can prevent things from getting worse.
An amazing amount of help with cost of living is available from the NNDC North Norfolk Help Hub which is a partnership of organisations that work together to offer practical support, advice, and guidance.
If you are aged 18 and over and need help or support, you can contact the Health and Communities Team Duty Line to discuss the problems and issues you are experiencing and receive advice and guidance.
by phone: 01263 516353
by email:
If you have housing issues, the Housing Options Team are also part of the North Norfolk Help Hub.
by phone: 01263 513811
by email:
For Council Tax and Housing Benefit Support, contact the Benefits Team:
by phone: 01263 516349
by email:
Don’t panic.
Click on this link to view or download a list of agencies that may be able to help.
The most important thing is don’t hide your head in the sand. Talk to someone and see if you can work something out.
Help is at hand.
Click on the image above to find out what support is available for help with the cost of living and find out how to save money with our energy saving tips.
This site shows what government help is available and gives details of the various discounts and payments that the Government can / will provide, including;
● Cost of Living payment
● Support with energy bills
● Winter Fuel Payment
● Warm Home discount
● Help with Childcare costs
● Transport costs
Personal Safety
Who you can turn to
Since the Covid-19 pandemic, and more recently pressures on income and the workplace, many people are now spending more time at home. Sadly, this has led to a rise in cases of domestic violence and child abuse as families and couples are spending more time in close quarters than ever before.
Bullying is behaviour that hurts someone else. It includes name calling, hitting, pushing, spreading rumours, threatening or undermining someone.
It can happen anywhere – at school, at home or online. It’s usually repeated over a long period of time and can hurt a child both physically and emotionally.
Bullying and cyberbullying can happen to any child.
Find out who’s at risk, what signs to look for and have a greater understanding of the effects it has.
The NSSPC have advice to help keep children safe from bullying, wherever it happens.
For parents and carers
You might experience a huge range of emotions if you discover a child’s being bullied. Whether it’s a child in your care or someone you know, we have tips to help you cope.
Help for adults concerned about a child
Call us on 0808 800 5000
Help for children and young people see our section on Childline below
● Spreading malicious and abusive rumours and gossiping
● Emailing or texting you with threatening or intimidating remarks
People may think they can remain anonymous when they are online, that they can hide, say and do things they wouldn’t dream of doing in real life without consequences or being found out; this is not the case.
National Policing Lead Chief Constable Andy Trotter
You are not alone and you have the right to feel safe on-line
What is Cyberbullying
Cyberbullying is “willful and repeated harm inflicted through the use of computers, cell phones, and other electronic devices.”
The numbers:
- 9 out of 10 children believe that cyberbullying affects children of their age
- 63% of teenagers say that cyberbullying is a “major problem”
- 59% of parents are worried about their children being cyberbullied
- 60% of girls were cyberbullied at some point in their lives
Find out how parents can prevent cyberbullying and how to care for a victim of cyberbullying.
Click the logo above to go to the
Comprehensive Cyberbullying Guide for Parents
Domestic Abuse is an incident or pattern of incidents of controlling, coercive, threatening, degrading and violent behaviour, including sexual violence.
Norwich City Council provides a list of contacts for anyone suffering any type of abuse, which you can find at:
https://www.norwich.gov.uk/info/20392/community_safety/1467/domestic_abuse_and_violence
The Norfolk Integrated Domestic Abuse Service (NIDAS) offers free, confidential, and non-judgemental support to those impacted by domestic abuse, so that they know they need not suffer in silence.
You can contact NIDAS in the following ways:
- Visit: www.nidasnorfolk.co.uk
- Ring: 0300 561 0555
- Text: 07860 063 464
- Out of hours: 0808 2000 247
- Email:
Childline is always there to help anyone under 19 in the UK with any issue they’re going through.
You can talk about anything, anytime, whether it’s something big or small, our trained counsellors are here to support you.
Childline is free, confidential and available anytime, day or night
You can talk to Childline whatever way feels best for you
● by calling 0800 1111
● by email
● through 1-2-1 counsellor chat
Childline – what happens next
MIND – what we do
MIND’s Crisis Services links page
Clicking the logo above will take you to MIND‘s Crisis Links web page. It provides hundreds of links to a huge range of mental health crisis services, explaining what are available, how they can help and when to access them.
MIND is a leading mental health charity which provides advice and support to empower anyone experiencing a mental health problem and it campaigns to improve services and raise awareness. You can visit MIND‘s Norfolk and Waveney website here.
Instant access to free, expert housing advice online
If you are experiencing homelessness or housing issues, you can find a wealth of comprehensive information on Shelter’s website.
Click on the YouTube link for more information, or on a link below to go direct to your issue.
Homelessness | Private renting | Eviction
You can access tools and letter templates to assist with next actions and Shelter are continuously creating new content to meet needs
The Knapton Angels
Due to the recent resurgence of the Covid virus and with winter fast approaching, the Parish Council have confirmed that the Knapton Angels will continue to be available to all residents within the parish to ensure that everyone gets the help and support they need, when they need it
Click anywhere on this panel to go to our Knapton Angels web page
Silent Solution calls to the Police
Did you know that if you ever found yourself in a situation where speaking or even making a sound could put your life in danger,
you can contact the Police by simply pressing two buttons on your mobile phone keypad?
The ’55’ Silent Solution protocol is a national Police initiative that enables a 999 mobile caller who is too scared to make a noise to press 55 when prompted to inform police they are in a genuine emergency.
Only 0.9% of silent calls are intentional and the system filters out accidental or hoax silent 999 calls by detecting background noise, such as taps on the phone, and will then prompt the caller to press 55 if they need help from officers.
Note that the ’55’ Silent Solution does not apply to 999 calls made from a landline.
If you dial 999 from a mobile…
…the call operator will ask you which emergency service you need. If the line remains silent, the operator may ask you a series of questions and suggest that you tap the handset, cough or make a noise by way of response. If you remain silent and if the call operator cannot decide whether an emergency service is needed, they will forward your call to the ‘Silent Solution’ system. You will then hear an automated police message that lasts approximately 20 seconds and begins with ‘you are through to the police…’ The message will request that you press 55 to be put through to the Police.
► If you press 55 – your call will be transferred to your local police force, where a call handler will try to communicate with you by asking simple ‘yes’ or ‘no’ questions. If you are not able to speak, listen carefully to the questions and instructions from the call handler so they can assess your call and arrange help if needed.
► If you do not press 55 – your call will be terminated and the police will not be notified of your call
If you dial 999 from a landline…
…and you do not specify the emergency service you require or answer the operator’s questions (only background noise is heard) your call will be connected to a police call handler.
If you replace the handset, your landline may remain connected for 45 seconds in case you pick it up again. If you pick up again during this 45 seconds and the BT operator is concerned for your safety, your call will be connected to the police.
Unlike a mobile call, information about where you’re calling from should be automatically available to the call handler to help provide a response.
NNDC Warm Home Grants available now
The days are getting shorter and colder as we head into winter and many households will be worrying about putting their heating on. But help may be at hand as North Norfolk District Council, as part of the Norfolk Warm Homes Consortium, is working closely with Norfolk Warm Homes to identify low-income residents in North Norfolk that may be eligible for energy efficiency works.
If a resident is a homeowner who has a household income of £30,000 or less, less than £50,000 in saving and an EPC of E, F or G they may be eligible for a Home Upgrade Grant (HUG] or Local Authority Grant (LAD3) which are both fully funded grants aimed at supporting low income residents to reduce their energy bills and increase the thermal comfort of their homes through a subsidy towards increasing the energy efficiency of their property.
If the resident is a tenant and they fit in this criteria they may be eligible for a grant that covers up to 65% of the costs.
Clicking the photo above will take you to the NNDC Warm Home page in a new new window
The measures covered are;
- Internal wall insulation
- External wall insulation
- Loft insulation
- Cavity wall insulation
- Roof in roof / flat roof insulation
- Air source heat pump
…watch the video
Click on the image below to watch a short YouTube video by NNDC’s Energy Officer, Dulcie Walsh about the new Warm Homes Grant
North Norfolk Help Hub
At times, we all need a little help and support dealing with issues or problems in our life that are hurting our physical, mental, social or financial wellbeing and getting help as soon as possible can prevent things from getting worse.
The North Norfolk Help Hub is a partnership of organisations that work together to offer practical support, advice, and guidance.
If you are aged 18 and over and need help or support, you can contact the Health and Communities Team Duty Line to discuss the problems and issues you are experiencing and receive advice and guidance.
by phone: 01263 516353
by email:
If you have housing issues, the Housing Options Team are also part of the North Norfolk Help Hub.
by phone: 01263 513811
by email:
For Council Tax and Housing Benefit Support, contact the Benefits Team:
by phone: 01263 516349
by email:
Wheelie Bins
If you or a neighbour are elderly or infirm, suffering from a short or long term illness or are disabled, meaning that you are not able to wheel your bin to the edge of your property you can apply for an assisted collection. This means that the bin crew collects your bin from its normal storage space, takes it to the bin lorry for emptying, and then returns it back to its storage space.
Please note that there must be no other able bodied person living at the property.
You can visit NNDC’s webpage at:
NNDC’s website
If you think this applies to you just contact Serco, who provide the waste bin services for NNDC, and they’ll do the rest.
You can contact Customer Services at Serco by
Opening Hours: Monday to Friday 8am to 6pm; excluding public holidays.